"Your warranty is about to expire..."

-ring ring- "Hello?"

-electronic recording- "Your vehicle warranty is about to expire. Please press 1 to speak with a representative"

If you are like many vehicle owners, you've probably received countless numbers of these calls over the past year (more recently it seems) from an unlisted number with a voice stating you will be out of warranty if you don't do something now. You may have been contacted by phone, letter, and maybe even post cards. Logically, like many of us (including myself) you pressed 1 in fear that there was something wrong with your warranty. The phone call then connects you with a representative. However, you find that once being connected and begin asking questions, they immediately disconnect the call. And since their number was unlisted to being with, the caller disappears as quickly as they rang through.

This is a nationwide scam that is plaguing many car owners. The company has no name. They have no caller ID. They have no relation to the dealer or place where your vehicle was purchased. The numbers they are calling are randomly chosen without any knowledge of your vehicle or any existing warranties you may have on it. Even if you are registered on the "Do Not Call" list, they seem to have found a way around it and continue to contact you anyway. If you press #2 as stated in the recording to be removed from the list, the calls continue to come in. And there may not be anything we feel we can do about it.... or is there?!

At Premier Subaru, our General Manager, Robert Alvine, takes these scams and the effect it has had on our customers very seriously. On multiple occasions over the past few years he has contacted many branches of our government in order to find a solution to this ongoing and increasingly harassing warranty scam.

Please find below a link to his most recent correspondence to the Attorney General of Connecticut, Richard Blumenthal.

http://s598.photobucket.com/albums/tt62/premiersubaru/?action=view&current=LettertoBlumenthalREWarrantyCalls_P.jpg

Premier Subaru is recommending to our customers and all vehicle owners alike to have a voice. If you are receiving these calls or mailings, take the time and contact your local branch of government. Write a letter to the Attorney General of Connecticut. Let them know how these never-ending phone calls and mailings are disrupting your everyday life. The more voices that are heard, hopefully, the more our government will stand up and help.

Maybe then we can put an end to feeling of dread when we hear our phone... -ring ring-